As a Board member, you understand how important it is for the residents of your community to feel heard. Many management companies have transitioned to automated systems for handling homeowner phone calls. We don’t do that at Michael & Sons. Whether the phone call comes at 11:00 AM or 11:00 PM, a live person always picks up the phone.
Our office hours are Monday through Friday, 8:00 AM to 5:00 PM. If you call us after hours or during lunch, we use a local answering service manned with LIVE operators! They have comprehensive profile sheets of all of the communities we manage and can usually handle any call that comes in. For the rare occasion that they don’t have the answer they need, they have the contact information for all of the property managers so that no emergency goes without a response.